|
CRITERIA |
YES |
NO |
|
After you have
chosen your Dr. as carefully as you choose your car, |
|
|
|
1- You call and hear a human voice (no fumbling with an electronic menu) |
|
|
|
2- The person is charming, helpful and accommodating |
|
|
|
3- You are able to obtain a timely and convenient appointment |
|
|
|
4- When you arrive, you are noticed and welcomed right away |
|
|
|
5- The office environment is quiet, pleasant and nurturing |
|
|
|
6- The office staff is attentive, competent and caring, and they smile |
|
|
|
7- Your waiting time is reasonable; you are notified if it is longer than expected |
|
|
|
8- They address you discretely, and preferably by your name and title |
|
|
|
9- You are asked if you wish to be weighed, without imposing on you |
|
|
|
10- The examining room is cozy and attractive, and it has a window |
|
|
|
11- The powder room is located inside the office, not in the hall |
|
|
|
12- The Dr. has reviewed your information before seeing you |
|
|
|
13- The Dr.’s demeanor is humble, compassionate, and cheerful |
|
|
|
14- The Dr. introduces him/herself and shakes hands with you |
|
|
|
15- The Dr. sits down, smiles and makes eye contact with you |
|
|
|
16- The Dr. speaks in the 2nd person with you, rather than using “we” to address you |
|
|
|
17- The Dr.’s history and exam are thorough, caring and competent |
|
|
|
18- The Dr.’s diagnoses make sense and are clear to you |
|
|
|
19- You are offered alternative treatment options besides orthodox ones |
|
|
|
20- If urgent treatment is recommended, is it a life-threatening condition? |
|
|
|
21- If a particular drug is considered for your treatment, is it safe? |
|
|
|
22- Are you made fully aware of the treatment’s benefits and adverse effects? |
|
|
|
23- If hospitalization and or referrals become necessary, are you given choices? |
|
|
|
24- Can you contact patients with a similar condition treated by this Dr.? |
|
|
|
25- Have you obtained a second opinion? A 3rd opinion? |
|
|
|
26- Have your test results been reported on time and without hassle? |
|
|
|
27- Are your questions being answered without feeling rushed? |
|
|
|
28- Have you done your own research? |
|
|
|
29- Do you fully trust the Dr.? |
|
|
|
30- Have you listened to your gut, your inner wisdom, your intuition? |
|
|